Privacy policy

Privacy Policy

Last Updated: May 13, 2026

This Privacy Policy describes how GLANCE LED, GLANCE, Passive Income Consulting LLC, and our related websites, mobile applications, devices, products, services, and platforms collect, use, store, and disclose information.

This Privacy Policy applies when you visit glance-led.com, use glancesetup.com (https://passiveincomeconsultingllc.com/GLANCE/) use the GLANCE iOS or Android application, purchase a GLANCE product, operate a GLANCE device, contact us for support, or otherwise interact with us. The Setup Portal may be retired, replaced, migrated, or integrated into the GLANCE iOS and Android applications or other GLANCE-owned platforms in the future. 

By using our websites, Setup Portal, mobile applications, GLANCE devices, or services, you acknowledge the practices described in this Privacy Policy.

If you have questions or concerns, please contact us at:

Email: help@glance-led.com

Information We Collect

We collect information that is necessary to operate our store, provide customer support, allow customers to configure GLANCE devices, deliver content to GLANCE devices, improve our services, protect our systems, and maintain business operations.

Account and Purchase Information

When you make a purchase, register a device, contact support, or otherwise interact with GLANCE, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Product purchased
  • Purchase date
  • Support history related to the order

Our online store is powered by Shopify. Shopify and its payment providers may process payment information and checkout-related information on our behalf. GLANCE does not directly store full credit card numbers or complete payment card details on our own servers.

We use purchase and order information to:

  • Process and fulfill orders
  • Ship products
  • Provide order confirmations and updates
  • Handle returns, exchanges, and warranty requests
  • Provide customer support
  • Maintain business, tax, accounting, and legal records
  • Detect fraud or abuse

Email Addresses

We may collect your email address when you:

  • Place an order
  • Set up or register a GLANCE device
  • Use the Setup Portal
  • Use the GLANCE iOS or Android app
  • Contact us for support
  • Subscribe to marketing communications
  • Participate in promotions, surveys, or other GLANCE services

We use email addresses to:

  • Associate a customer with their GLANCE device
  • Allow customers to edit device selections
  • Provide customer support
  • Send order, shipping, account, support, warranty, or device-related messages
  • Send marketing communications when permitted by law
  • Improve the customer experience

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in those emails. Transactional, support, warranty, security, and service-related emails may still be sent when necessary.

MAC Addresses and Device Identifiers

Each GLANCE device has a unique MAC address used as a device identifier. A MAC address is used to identify the device when it communicates with GLANCE servers.

GLANCE may associate a device’s MAC address with a customer email address so the customer can manage, update, and configure their device through the Setup Portal, the GLANCE iOS or Android app, or other GLANCE-owned platforms.

This association exists so customers can easily configure, update, and manage their device selections.

We use MAC addresses and device identifiers to:

  • Identify the correct device
  • Allow customers to edit their device selections
  • Deliver the correct content, settings, firmware, and configuration to the device
  • Provide customer support
  • Troubleshoot technical issues
  • Prevent abuse or unauthorized access
  • Monitor device performance and system health

Because MAC addresses may be used to access, manage, or modify device selections, customers are responsible for keeping their MAC addresses secure and not sharing them publicly.

Anyone with access to your MAC address may be able to view or modify device selections through the Setup Portal, GLANCE app, or other GLANCE-owned device management tools.

Device and Technical Data

When a GLANCE device connects to our servers, we may collect device-related and technical information, including:

  • MAC address
  • Hardware model, such as GLANCE SCROLL, GLANCE LED V2, or GLANCE LED Classic
  • Device configuration flags
  • Content requests
  • Polling requests
  • Render requests
  • Server request logs
  • Connection status
  • Error codes or diagnostic information
  • General performance information
  • Approximate request timestamps

We use this information to:

  • Operate the device
  • Deliver content to the device
  • Provide firmware updates
  • Improve reliability and speed
  • Diagnose device issues
  • Optimize server resources
  • Improve customer service
  • Maintain security and prevent misuse

IP Addresses

When you visit our websites, use the Setup Portal, use the GLANCE iOS or Android app, or when a GLANCE device communicates with GLANCE servers, our servers may automatically receive public IP addresses.

We may collect public IP addresses for:

  • Improved customer service
  • Server resource optimization
  • Security monitoring
  • Fraud prevention
  • Troubleshooting
  • Regional performance optimization
  • Retargeted or localized content delivery where permitted by law
  • Location-based features, when applicable

Public IP addresses may also be processed by hosting providers, analytics providers, security providers, content delivery networks, advertising platforms, and other service providers that help us operate our websites, apps, devices, and services.

User Selections

GLANCE devices allow users to select apps, widgets, sports teams, stocks, digital assets, zip codes, weather locations, clock settings, and other display preferences.

These selections may be linked to the customer’s MAC address and/or email address so the device can display the correct information and so customers can edit their selections.

Examples of user-selected content may include:

  • Apps or widgets selected
  • Sports teams or leagues selected
  • Stocks or financial tickers selected
  • Digital assets selected
  • Zip codes or general locations selected
  • Weather, clock, calendar, or other location-based settings
  • Display preferences and configuration settings

GLANCE does not sell or distribute individual user-selected personal data, such as the specific apps, widgets, sports teams, stocks, digital assets, zip codes, or similar selections tied to an individual customer.

Customers are responsible for keeping their MAC addresses secure because device selections may be associated with a MAC address.

Location Data

Some GLANCE features require general location information to function properly. For example, weather, clock, timezone, and other location-based apps may use a zip code, or other general location setting.

We may collect or store general location information such as:

  • Zip code
  • Time zone
  • Approximate location derived from IP address
  • Location settings entered by the customer for location-based apps

This information is used to provide accurate app and device functionality, such as weather, clock, timezone, and location-based content.

GLANCE does not sell or distribute individual user location selections.

Wi-Fi Information

GLANCE devices connect to a customer’s local Wi-Fi network in order to communicate with GLANCE servers.

During device setup, the customer may provide their Wi-Fi network name and password directly to the GLANCE device so the device can connect to the customer’s Wi-Fi network.

GLANCE does not view, access, or store customer Wi-Fi passwords on GLANCE servers. Wi-Fi credentials are used by the device only for the purpose of connecting to the customer’s network.

GLANCE devices may store Wi-Fi connection information locally on the device as needed for normal operation. GLANCE may also collect limited Wi-Fi diagnostic information, such as Wi-Fi signal strength and service provider information, to assist with troubleshooting, support, and device performance improvements. This information is strictly used for customer support.

GLANCE does not use this information to browse, monitor, inspect, or access the customer’s home network. GLANCE does not access other devices on the customer’s network and does not monitor the customer’s browsing activity.

GLANCE devices communicate with GLANCE servers to request and receive device content, configuration, diagnostics, firmware updates, and related information.

Support Communications

If you contact us for customer support, we may collect and retain information such as:

  • Emails
  • Chat messages
  • Support tickets
  • Screenshots or photos you provide
  • Device troubleshooting details
  • Order information
  • Warranty or return information
  • Notes related to your support request

We use support correspondence to respond to your questions, troubleshoot issues, improve our products, train support processes, and maintain customer service records.

Cookies and Browsing Data

When you visit glance-led.com, glancesetup.com, or related GLANCE websites/ios/android apps, we may collect information through cookies, pixels, tags, analytics tools, log files, and similar technologies.

This may include:

  • Browser type
  • Device type
  • IP address
  • Time zone
  • Pages viewed
  • Products viewed
  • Referring pages
  • Search terms
  • Interactions with our websites
  • Checkout activity
  • Cookie identifiers
  • Marketing and advertising identifiers

Cookies may be used to:

  • Operate the Shopify storefront
  • Remember preferences
  • Improve website usability
  • Enable checkout functionality
  • Analyze website performance
  • Support advertising and retargeting
  • Improve the GLANCE setup experience

You can control cookies through your browser settings. Blocking or deleting cookies may impact website functionality, checkout, or the ability to use certain GLANCE setup features.

How Your GLANCE Device Communicates

GLANCE devices connect to GLANCE servers over the internet in order to function.

During operation, a GLANCE device may send information such as:

  • MAC address
  • Firmware version
  • Hardware model
  • Content requests
  • Polling requests
  • Configuration requests
  • Error or status information
  • Diagnostic information needed for support or performance

GLANCE servers may send back information such as:

  • Rendered display images
  • Device configuration
  • Firmware updates
  • Content selected by the customer
  • App/widget data
  • Feature flags
  • Display settings
  • Service messages or status updates

GLANCE devices do not access, monitor, inspect, or interact with your home Wi-Fi network traffic, your internet browsing activity, or any other devices on your network.

The device connects to GLANCE servers for content delivery, configuration, diagnostics, and firmware updates.

How We Use Your Information

We may use the information we collect to:

  • Operate the GLANCE store
  • Process and fulfill purchases
  • Ship products
  • Provide customer support
  • Register and manage devices
  • Link customer emails to device identifiers
  • Allow users to edit their device selections
  • Deliver selected content to GLANCE devices
  • Provide weather, clock, sports, stocks, crypto, news, and other device features
  • Send firmware updates
  • Monitor device performance
  • Improve server performance and resource allocation
  • Improve product reliability
  • Diagnose technical issues
  • Protect our systems from fraud, abuse, and unauthorized access
  • Send service, support, warranty, and security communications
  • Send marketing communications where permitted
  • Analyze trends and improve GLANCE products and services
  • Comply with legal, tax, accounting, and regulatory obligations

Data Sharing and Third Parties

GLANCE does not sell or distribute individual user-selected personal data, including what apps, widgets, sports teams, stocks, digital assets, zip codes, or other content a user has selected.

We may share information with third parties in limited circumstances, including the following.

Service Providers

We may share information with companies that help us operate our business, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping and fulfillment providers
  • Hosting providers
  • Cloud infrastructure providers
  • Content delivery networks
  • Analytics providers
  • Email and marketing platforms
  • Customer support platforms
  • Security and fraud prevention providers
  • Advertising and retargeting platforms
  • Professional advisors, such as accountants, attorneys, and consultants

These providers may access information only as needed to provide services to GLANCE, comply with law, or support our business operations.

Shopify

Shopify powers our online store and may process purchase, checkout, payment, shipping, tax, and customer information on our behalf.

GLANCE does not directly store full credit card numbers or complete payment card details on our own servers.

Cloudflare and Infrastructure Providers

We use Cloudflare and similar infrastructure providers for content delivery, performance optimization, security, load balancing, and protection against abuse.

These providers may process traffic metadata, IP addresses, request logs, and related technical information in the course of delivering, securing, and protecting our services.

Advertising, Media, Investors, and Business Partners

GLANCE may share aggregated, anonymized, or non-personally-identifiable heuristic data with potential advertisers, media partners, investors, or business partners.

This data may include general app trends, app popularity,  device usage patterns, performance metrics, regional demand, or other high-level business insights.

This data does not identify individual users and does not reveal individual user selections.

Legal Compliance and Protection

We may disclose information if we believe it is necessary to:

  • Comply with applicable laws or regulations
  • Respond to subpoenas, court orders, legal requests, or government requests
  • Protect the rights, property, or safety of GLANCE, our customers, or others
  • Investigate fraud, abuse, security issues, or violations of our policies
  • Enforce our agreements or terms

Business Transfers

If GLANCE is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction, information may be transferred or disclosed as part of that transaction.

Payment Information

Payments made through our Shopify store may be processed by Shopify and/or third-party payment processors.

GLANCE does not directly store full credit card numbers or complete payment card details on our own servers.

Payment processors may collect and process payment information according to their own privacy policies and legal obligations.

Security

We use reasonable and industry-standard administrative, technical, and organizational measures designed to protect the information we collect and store.

These measures may include access controls, encryption where appropriate, secure communications, monitoring, and other safeguards designed to reduce the risk of unauthorized access, misuse, loss, or disclosure.

All account passwords handled directly by GLANCE systems are encrypted or otherwise protected using industry-standard password security practices. We do not intentionally store plain-text customer passwords.

No method of transmission over the internet, wireless network, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Breach Notification

If we become aware of a data breach affecting personal information (such as email address), we will take reasonable steps to investigate the incident, mitigate potential harm, and notify affected users and/or regulators when required by applicable law.

Data Retention

We retain information for as long as reasonably necessary to operate our business, provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain records, improve products, and support customers.

Unless a customer requests deletion and we are legally permitted to delete the information, GLANCE may retain customer, device, support, and purchase-related information indefinitely.

Examples of retained information may include:

  • Email addresses
  • Purchase records
  • Order history
  • Shipping information
  • Support correspondence
  • MAC address associations
  • Device configuration information
  • User selections linked to a device
  • Firmware and hardware records
  • Server logs and diagnostic information

Some records may need to be retained for legal, tax, accounting, fraud prevention, warranty, security, or operational reasons.

To request deletion, contact help@glance-led.com.

Returned, Resold, or Transferred Devices

If you return, sell, give away, or otherwise transfer a GLANCE device, it is your responsibility to contact GLANCE if you want personal information, device selections, MAC associations, or other related data removed from GLANCE servers.

Returning a device does not automatically delete all information associated with that device or MAC address from GLANCE systems.

To request deletion, contact help@glance-led.com and provide the relevant order information, email address, and MAC address if available.

Customer Responsibility for MAC Address Security

Because a MAC address may be used to identify, manage, or edit a GLANCE device, customers are responsible for keeping their MAC addresses secure.

Do not publicly post or share your MAC address unless you understand the risks.

Anyone with access to your MAC address may be able to view or modify your device selections through the Setup Portal, GLANCE app, or other GLANCE-owned device management tools.

If you believe your MAC address has been exposed or misused, contact GLANCE at help@glance-led.com.

Intellectual Property, Designs, and Firmware Ownership

All GLANCE designs, visual assets, product concepts, software, firmware, device interfaces, display layouts, rendered graphics, animations, user interface designs, setup flows, product images, branding, logos, and other creative works created by or for GLANCE are owned by GLANCE, Passive Income Consulting LLC, or its licensors.

GLANCE designs and creative works may not be copied, recreated, reverse engineered, modified, redistributed, resold, or used to create competing products or services without prior written permission from GLANCE.

All firmware, software, binary files, compiled code, update files, device logic, display rendering logic, and related technical materials developed, owned, licensed, or distributed by GLANCE are the exclusive property of GLANCE or its licensors.

You may not copy, extract, modify, reverse engineer, decompile, redistribute, upload, share, resell, sublicense, or otherwise distribute GLANCE firmware, firmware binary files, update files, or related software for personal, commercial, profitable, or non-profitable use without prior written permission from GLANCE.

Purchasing or using a GLANCE device does not grant ownership of GLANCE firmware, software, binary files, designs, or intellectual property. GLANCE grants customers a limited right to use GLANCE firmware and software only as installed on, or provided for use with, an authorized GLANCE device.

Any unauthorized copying, redistribution, resale, modification, or commercial use of GLANCE firmware, binary files, designs, or related intellectual property is strictly prohibited.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of certain information
  • Opt out of certain marketing communications
  • Object to or restrict certain processing
  • Appeal certain privacy decisions where required by law

To exercise privacy rights, contact us at help@glance-led.com.

We may need to verify your identity before processing certain requests. We may also deny or limit requests where permitted by law, including when information is needed for legal, tax, accounting, security, fraud prevention, warranty, operational, or contractual reasons.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, access, correct, delete, and opt out of certain uses or sharing of personal information.

GLANCE does not sell individual user-selected personal data.

GLANCE may use third-party advertising, analytics, or retargeting tools that could be considered “sharing” or “targeted advertising” under some privacy laws.

To make a California privacy request, contact us at help@glance-led.com.

EEA, UK, and International Users

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, we may process personal information under one or more legal bases, including:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of legal rights
  • Other lawful bases permitted by applicable law

Your information may be processed and stored in the United States and other countries where GLANCE, Shopify, service providers, or infrastructure providers operate. These countries may have privacy laws that differ from those in your location.

Children’s Privacy

GLANCE products, websites, applications, and services are not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete that information where required by law.

If you believe a child has provided us with personal information, please contact us at help@glance-led.com.

Automated Decision-Making

GLANCE does not use customer data to make fully automated decisions that produce legal or similarly significant effects.

Shopify, payment processors, fraud prevention providers, and other service providers may use automated tools to detect fraud, prevent abuse, or protect transactions.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently change our data collection or usage practices when we receive such signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.

Your continued use of our websites, Setup Portal, mobile applications, devices, or services after an updated Privacy Policy is posted means you acknowledge the updated policy.

Complaints

If you have a complaint about our privacy practices, please contact us at help@glance-led.com.

If you are not satisfied with our response, you may have the right to contact a data protection authority or privacy regulator in your jurisdiction.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

GLANCE LED
Passive Income Consulting LLC
Email: help@glance-led.com
Location: Hollywood, Florida, USA